FAQ
Frequently asked questions
Here are some frequently asked questions about our service.
What services does LibroPro offer?
At LibroPro, we provide a range of services including bookkeeping, accounting, tax filing, and payroll management. Our team of qualified professionals is dedicated to delivering high-quality financial solutions tailored to your business needs.
How does using LibroPro save me money compared to hiring locally?
By leveraging nearshore talent based in South America, we can offer our services at up to 60% lower costs compared to hiring local accountants or payroll specialists. Our business model allows you access to professional services without compromising on quality
Are your accountants and payroll specialists qualified?
Yes! All of our accountants and payroll specialists have degrees in accounting or finance and hold the necessary certifications, ensuring compliance with industry standards such as GAAP.
How can I ensure the security of my financial data with LibroPro?
We prioritize the security and confidentiality of your financial information. Our team implements robust data protection measures and adheres to strict privacy protocols to keep your sensitive information safe.
How are you different than other outsourcing companies?
we stand out from other outsourcing companies in several key ways. First and foremost, we operate in North American time zones, enabling real-time collaboration and communication with our clients. This geographic advantage allows us to respond promptly to your needs and ensure that your financial questions are addressed without delay.
Additionally, our specialization in financial services for businesses means that we are deeply focused on what we do best—providing expert bookkeeping, accounting, tax filing, and payroll solutions. This dedicated expertise allows us to deliver high-quality service tailored to the unique financial requirements of your business, ensuring you receive the support you need to thrive. Unlike many broader outsourcing firms, our singular focus on financial services enables us to maintain high standards and a personalized approach that fosters client success.
How can I get started with your services?
Getting started is easy! Simply contact us to schedule a free consultation where we’ll discuss your accounting needs and how we can help.
Do you offer customized solutions for different business sizes?
Yes, we tailor our services to fit businesses of all sizes, from startups to established enterprises. We offer scalable solutions that grow with your business while you stay lean.
What is your turnaround time for tax filing services?
Our team works efficiently to ensure timely tax filings, typically completing them well before deadlines. We recommend contacting us early in the tax season to allow for thorough preparation and review.
How do I ensure that my team is doing what is asked of them?
Every LibroPro client is paired with an Account Manager who works in the same office as their team members. This dedicated manager facilitates onboarding and oversees employee management. They regularly check in with team members and implement performance improvement plans and coaching based on the client’s directives.
How do I communicate with my near-shore team?
Consider your LibroPro team as an integral extension of your onshore staff. You can easily extend licenses for any of your internal communication tools, including:
- Zoom
- Microsoft Teams
- Google Meet
- Webex
- Skype
- Slack
Are there any contractual obligations?
Our agreements operate on a month-to-month basis with a 30-day notice for termination. We recognize that your business needs may evolve over time, which is why we offer flexible terms that can adapt as your organization grows.
- Zoom
- Microsoft Teams
- Google Meet
- Webex
- Skype
- Slack
How does your pricing work?
Our monthly billing rates are determined by the cost of the employee, which varies by role, along with a flat-rate management fee that is tiered based on headcount and office space requirements.
We believe in transparency and dislike hidden fees—once we provide your monthly rate, there are no extra charges other than pre-approved overtime. Reach out to one of our team members for a more accurate quote tailored to your business!